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JOE cards are country-specific. Since every country has its costs, taxes, and fees, a JOE card purchased in one location is only valid in that country. Thank you for your understanding!

Please make sure you are using the latest version of the app. We have removed the requirement to have a pin code.  

Receipts with QR codes are for first-time users who want to sign up for the Joe & The Juice App. Take out your phone, open your camera, scan the QR, download the app, and start your Joe journey!

Go to the wallet section, where you will see a large button at the bottom of the page. Tap that button to scan the QR code on your physical card. That card should appear under “My cards” in your wa...

There are several reasons you might experience difficulty logging in. Here are a couple of common reasons for the issue: VPN:Some VPNs can interfere with login processes by masking your location or...

Having trouble selecting your JOE cards when checking out? Or is your app applying memberships before cards? No worries. Here is a short guide to choosing the JOE cards you would like to use.  When...

Our app allows you to select the market (country) where you're currently located so you can get the right products and services for that region. Sometimes, your market might switch automatically—es...

If you're experiencing issues with the app—like it not loading properly, or you're seeing a “Something went wrong” error when trying to log in—try the following steps:1. Restart the AppSometimes a ...

The lifetime points have been reset. We’ve introduced a new points system focused on earning and using rewards more quickly. Your previous lifetime points didn’t disappear — they were part of the o...

Don't worry, your cards are on the way! They're just getting settled into their new home. If they haven't appeared in two hours, please log out of the app and log in again.