I AM HAVING TROUBLE LOGGING INTO MY ACCOUNT. WHAT CAN I DO?

There are several reasons you might experience difficulty logging in. Here are a couple of common reasons for the issue: 

VPN:
Some VPNs can interfere with login processes by masking your location or triggering security protocols designed to protect accounts from unauthorized access. To resolve this, consider temporarily disabling your VPN and attempting to log in again. If the issue persists, check your internet connection and ensure you are using the correct login credentials.

Apple Relay Private Account: 

If you used Apple’s “Hide My Email” feature when creating your account, your login email may be a private, randomized address provided by Apple Relay. Ensure that you enter the email address associated with your account, as displayed in your Apple account settings. If you’re unsure of the email address you used, check the “Hide My Email” section in your Apple ID settings.

Do you still have trouble accessing your account? If so, please use the contact form to contact our Care Team. Remember to include the phone number associated with your account and your location.