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Having trouble selecting your JOE cards when checking out? Or is your app applying memberships before cards? No worries. Here is a short guide to choosing the JOE cards you would like to use.  When...

Our app allows you to select the market (country) where you're currently located so you can get the right products and services for that region. Sometimes, your market might switch automatically—es...

If you're experiencing issues with the app—like it not loading properly, or you're seeing a “Something went wrong” error when trying to log in—try the following steps:1. Restart the AppSometimes a ...

The lifetime points have been reset. We’ve introduced a new points system focused on earning and using rewards more quickly. Your previous lifetime points didn’t disappear — they were part of the o...

Don't worry, your cards are on the way! They're just getting settled into their new home. If they haven't appeared in two hours, please log out of the app and log in again.

You now earn points when purchasing eligible menu items*, and the more you engage with the app, the more personalised offers and bonus points you can unlock. You can track your balance anytime in t...

You will automatically be enrolled in JOE & THE JUICE Loyalty Program when you download the app and create an account.If you already have the app, there is a clear button in the main menu where you...

Using your points is easy. Just go to your ‘Loyalty Hub’ in the app. Tap the item you’d like to exchange your points for, and you’ll receive a digital reward card for that item. The reward card is ...

Points will expire 12 months after they are added to your account. Expired points cannot be exchanged for rewards.

Levels indicate where you are within the Loyalty Program. The more you purchase, the higher your level (excluding counter products, shots and water). Our Loyalty Programme consists of 3 levels: Joe...