Nat
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Articles
Recent activity by Nat-
HOW DOES THE NEW POINT SYSTEM WORK?
You now earn points when purchasing eligible menu items*, and the more you engage with the app, the more personalised offers and bonus points you can unlock. You can track your balance anytime in t...
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HOW DO I JOIN JOE & THE JUICE LOYALTY PROGRAM?
You will automatically be enrolled in JOE & THE JUICE Loyalty Program when you download the app and create an account.If you already have the app, there is a clear button in the main menu where you...
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HOW DO I USE MY POINTS?
Using your points is easy. Just go to your ‘Loyalty Hub’ in the app. Tap the item you’d like to exchange your points for, and you’ll receive a digital reward card for that item. The reward card is ...
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WHEN DO MY POINTS EXPIRE?
Points will expire 12 months after they are added to your account. Expired points cannot be exchanged for rewards.
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HOW DO THE LEVELS WORK? (WHAT BENEFITS DO I GET AT EACH LEVEL?)
Levels indicate where you are within the Loyalty Program. The more you purchase, the higher your level (excluding counter products, shots and water). Our Loyalty Programme consists of 3 levels: Joe...
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WHY WERE MY POINTS REDUCED WHEN I USED DISCOUNTS/SUBSCRIPTIONS?
When placing an order with a discount, your points are reduced by the same value.
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WHERE CAN I FIND MY CARDS FOR DIFFERENT COUNTRIES/MARKETS?
You’ll now only see cards for your selected market, so your offers, rewards, and perks are tailored to your location. To view another market, go to your profile settings and swap your market.
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HOW DO I CHANGE THE LANGUAGE ON THE APP?
Go to your profile settings in the app and select your preferred language. Currently, only Danish and English are available, but more languages are coming soon!
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WHAT BENEFITS AND REWARDS WILL I RECEIVE?
A full list of benefits can be viewed in the 'Loyalty Hub' on the app. You will unlock amazing benefits and rewards as you level up and order your favourites through the app. You can find all your...
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WHEN DOES MY LOYALTY LEVEL EXPIRE?
Your annual spend in the Joe & The Juice Level resets every 12 months, starting from the day you sign up. This means that every year, you need to buy the minimum amount of eligible products require...